FAQ's

How do I subscribe to your VIP club for specials?

Click here to view the signup form.  Make sure you add Alpsport to your contact list so you dont miss any awesome VIP only specials.
 

How is the cost of freight calculated?

  • If your order is under $250 freight is charged at a $12.50 flat rate Australia wide
  • For orders over $250, shipping is free Australia wide.
  • However we do charge $40 for the following items Australia wide.
    • Skis, snowboards, all rolling luggage, Sportube ski/board cases
  • Or you can always pick up in store for Free

How do you deliver my orders?

We use Couriers Please or Fastway as our preferred couriers.  Any deliveries to post office boxes are shipped with AusPost.  All orders must be signed for on delivery. 

Please note that you must thoroughly check your parcel for damage caused in transit PRIOR to signing for it. If the parcel is signed for and transit damage is evident, insurance is voided.  Please note that whilst we take great care with packaging, we cannot be held liable for any loss, damage or discrepancies that occur during transit.

If you have orded skis or snowboards or bulky items we will send via a courier to a physical address not a post office box. If you are unsure give us a call 02 98585844.

Can I have my order shipped to a Post office Box?

Yes we are happy to ship with Australia post, unless you have ordered skis, snowboards, or other bulky items as they will not be accepted by Australia post.  For these items we use a courier to deliver to a physical address.  In this situation it is best to have a business address. If you are unsure give us a call 02 98585844

How will you ship my ski or snowboard Order?

All skis and snowboards we ship are carefully packaged and shipped with a courier.  For security reasons, all our deliveries must be signed for.  We cannot ship skis or snowboards to PO boxes.

Please ensure that you check the packaging for damage before you sign. 

What is the currency used on your site?

All prices are in Australian Dollars (AUD).

Do the prices listed include GST?

All prices on our web site include GST. All GST will be calculated upon checkout.

What is your Refund and Exchange policy?

Refund Policy

  • Alpsport will replace or refund any product that is found to be defective.
  • It is the responsibility of the customer to provide proof of purchase
  • The customer is responsible for the return freight charges.
  • Delivery cost will not be refunded as they are consumed at the time of invoice.

Exchange policy

  • Alpsport will exchange any item in new condition in original packaging with proof of purchase in 14 days.
  • It is the responsibility of the customer to provide proof of purchase
  • The customer is responsible for the return freight charges.
  • We cannot warranty items that are not within the warranty period outlined by the individual manufacturer (usually 12 months).

Will my information be safe?

At Alpsport our number one priority is protecting your personal and order information.  We want you to shop with us in confidence. As such we have put in place a secure transaction environment, that meets the standards and guidelines set by the banking industry. We use up to 256 bit Secure Sockets Layers (SSL) technology. SSL encrypts all information including your credit card and personal information passed from you to us. Any information collected is totally secure, we do not sell or share this information to any third parties. We protect your right for privacy.

Do you ship internationally?

Unfortunately we are unable to ship overseas. All orders must be made with an Australian Credit card and Australian address

Is everything Alpsport stocks ONLINE?

Alpsport is one of sydney's largest ski, snowboard and outdoor shops. We have a very large range and endeavour to get as much as possible up online, however this is not always possible. If there is something you are looking for, give us a call or send us an email and if we have it we will get it online for you.

Does Alpsport have a shopfront?

Yes we have one location in West Ryde, and have been in the same place since 1985! The address is 1045 Victoria road, West Ryde, 2114. Feel free to give us a call if you need more information on 02 9858 5844.

What CMA 1:25000 map am I looking for?

Have a look at the full catalogue for all the maps names.

CMA East Topographic Maps

CMA West Topographic Maps

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