Returns & Exchanges

Change of Mind

Change of Mind returns are accepted within 14 days of receipt, for exchange with another item or store credit only. All returned iems must be in new unused/unworn condition, with tags and any packaging.

We do not accept any Change of Mind returns for the following items:

  • Snow Helmets
  • Snow Goggles
  • Climbing & Abseiling Equipment
  • Personal Protection Equipment (PPE)

Faulty Goods

Should any items be found to be faulty or defective within their warranty period, Alpsport will arrange either a replacement or a full refund.

To have an item assessed under warranty, please call us on (02) 9858 5844 or email us at


  • In the case of all returns and exchanges, an original receipt must be provided by the customer.
  • In the case of all returns and exchanges, return shipping to Alpsport and any shipping back to the customer must be paid by the customer.